Bank of Ireland, one of the top four commercial banks in Ireland, announced on Thursday evening that its services had been resumed after hours of system collapse, which caused great inconvenience for thousands of its customers across the country.
In a statement, the bank said that systems which were down for much of the day are coming back online on Thursday evening and its ATMs, mobile app, 365online and Business Online are now available to customers.
The bank apologized for the disruption it had caused its customers and said that some of its branches will remain open until 8:00 pm Thursday evening while its phone lines will be open until midnight and its Twitter care team will operate on a 24-hour basis.
The cause of the problems is still being investigated, said the bank.
Following the incident, the Central Bank of Ireland, which regulates Bank of Ireland, issued a statement calling on all banks to “have adequate systems and controls in place and where issues that impact customers arise they should be addressed and rectified urgently, particularly as customers are increasingly using and becoming dependent on online and mobile banking services.”
“Customers have a legitimate expectation of high quality, uninterrupted services, whether provided through traditional or online channels,” it added.