AI-powered autonomous robots at Heathrow

The cutting-edge robots from tech company BotsAndUs are programmed to interact with passengers in multiple different languages using the latest translation technology to answer thousands of questions, including real-time flight information.

In the latest stage of British Airways’ investment in airport automation, the airline has announced that it will trial AI-powered autonomous robots at its home at Heathrow Terminal 5 to help some of the 90,000 customers who travel through the terminal each day navigate through the airport, freeing up the airlines’ award-winning airport hosts to help customers with more complex queries.

The cutting-edge robots from tech company BotsAndUs are programmed to interact with passengers in multiple different languages using the latest translation technology to answer thousands of questions, including real-time flight information.

​Andrei Danescu, Founder of BotsAndUs, added: “We are very excited to partner with British Airways. The trial will pave the way for other new and interesting services we can provide to improve the customer journey as we work together to re-imagine the airport experience.”